This page includes directions to setup student/parent/guardian access to the Infinite Campus Portal. Use the portal to check grades, assignments and communicate with teachers!

UPDATED October 23, 2017

Link to Infinite Campus Portal for HIDOE: https://hawaii.infinitecampus.org/campus/portal/hawaii.jsp

Quick Links

Students
(Initial Setup)

Web Browser
Mobile
Infinite Campus Logo

Parents/Guardians
(Initial Setup)

Web Browserios-download

Support

FAQs

android-download


Logging In From a Web Browser (Students)

Click here for a printable version of the instructions.

  1. Go to: https://hawaii.infinitecampus.org/campus/portal/hawaii.jsp
  2. Select Sign in with your districtID
  3. Username: [10-Digit Student ID Number]
    1. Where to find your 10-Digit Student ID Number
      1. On your class schedule
      2. NOT your student ID number
  4. Password:
  5. To check grades using the mobile app once the password has been changed AND you have set the security preferences, check out the information below.

Logging In From a Mobile App (Students)

  1. Download the Infinite Campus Mobile App
    1. Apple: https://itunes.apple.com/us/app/infinite-campus-mobile-portal/id464352883?mt=8
    2. Google Play: https://play.google.com/store/apps/details?id=com.infinitecampus.mobilePortal&hl=en
  2. In the District Name field, type in Hawaii
  3. Select Hawaii in the State Field and press Search
    1.   
  4. Select Hawaii Department of Education and Log in
  5. Username: [10-Digit Student ID Number]
    1. Where to find your 10-Digit Student ID Number
      1. On your class schedule
      2. NOT your student ID number
  6. Password


Initial Setup From a Web Browser (Parents/Guardian)

A signed Census Verification Form is required for in order to create an Activation Code. As Verification Forms are received, Activation Codes are sent via Email or Telephone. If you need another copy of the Census Verification Form, use the form below in the Support section to submit a request. Census Verification Forms can be arranged to be emailed, faxed or be available for pickup at the main office.

Parents/Guardians will be given their Activation Codes by email or telephone if a completed Census Verification Form is turned in.

Click here for a printable version of the instructions.

  1. Go to https://hawaii.infinitecampus.org/campus/portal/hawaii.jsp
  2. Click on the following: If you have been assigned a Campus Portal Activation Key, click here.
  3. Enter your Unique Campus Portal Activation Key
  4. After clicking on Submit, you will be asked to create a User Name and Password. Please write these down and keep in a secure place.
  5. Select a User Name and Password.
    • Enter a User Name. Use an alphanumeric (both letters and numbers) user name.
    • Enter a Password. Use an alphanumeric (both letters and numbers) password. Passwords should be at least 6 characters long. If system preferences have been set to require a strong password, it must meet three of the four qualifications:
      ● A lower case letter (a, j, r, etc.)
      ● An upper case letter (A, J, R, etc.)
      ● A number (3, 7, 1, etc.)
      ● A symbol (@, %, &, etc.)
  6. Re-enter the Password in the Verify Password field.
  7. Click the Create Account button.
  8. Sign in using your new User Name and Password.
  9. You will be asked: “Would you like to update your security preferences now?”
  10. Click YES [If you choose No, you run the risk of being locked out automatically in the future) If yes, this will enable you to change your password or retrieve your User Name and/or Password if it is forgotten. An email address must be entered at this time.]
  11. Enter email address.
  12. Select 8 Likes.
  13. Select 8 Dislikes.
  14. Enter current password to save changes.
  15. SAVE

After creating a User Name and Password, in addition to using a web browser, the portal can also be accessed via mobile app for any Apple iOS or Android device.


Login Using the Mobile App (Parents/Students)

  1. Download the Infinite Campus Mobile App
    1. Apple: https://itunes.apple.com/us/app/infinite-campus-mobile-portal/id464352883?mt=8
    2. Google Play: https://play.google.com/store/apps/details?id=com.infinitecampus.mobilePortal&hl=en
  2. In the District Name field, type in Hawaii
  3. Select Hawaii in the State Field and press Search
    1.   
  4. Select Hawaii Department of Education and Log in


    Frequently Asked Questions (FAQs)

    Q: The District ID field does not work anymore.
    A: Please see above for revised instructions.

    Q: I used to be able to log in, but now I can’t!
    A: If you never updated your recovery email and/or selected your security photos, users are locked out and require a password reset. Please contact the Portal Manager for assistance.

    Q: I am a Parent/Guardian, how do I get access?
    A: A completed Census Verification Form must be turned in to the Main Office to have an Activation Code created for them. Beginning September 7, 2016, the Portal Manager will be sending e-mails to all parents/guardians that turned in a completed form. If no email is on record, a phone call will be made. For more information on this or to ask for another copy of the Census Verification Form, please call: (808) 313-5500 Extension 3135623 or use the form below in the Support section to send an email to info@viking.k12.hi.us with the name of your student and the email address you want the activation code to be sent to.

    Q: I forgot my password.
    A: On the portal, click the orange: Help button, then select, Forgot your Password? If that fails, fill out this form and return to front office or email to: info@viking.k12.hi.us

    Q: What do I find on the portal?
    A: Grades and assignments. Ways to directly communicate with teachers. Portal announcements from the school, exclusive to the web version of the portal.

    Q: Why isn’t there a grade for a particular class? How often is this updated?
    A: The teacher did not update the grade book. Certain substitute teachers do not have access to Infinite Campus. Infinite Campus is the official SIS and Gradebook for the HIDOE. Teachers are encouraged to use it on a regular basis.

    Q: I clicked on the Infinite Campus Login Button under Staff but my districtID didn’t work!
    A: That link is the Teacher-Only edition of Infinite Campus. Your credentials will only work using the link under Students or directly at: https://hawaii.infinitecampus.org/campus/portal/hawaii.jsp

    Q: On the mobile app, I am putting in my District ID but it’s not working!
    A: There is a difference between districtID and District ID. districtID is your username and password. The District ID is the shortcode representing the Department of Education. The code you need when prompted for the District ID is: DXCTBT or RXCDMR


    Support

    Parents, call your student’s counselor for an activation code. If you require further support, please submit an Online Help Desk ticket here: https://hilohighportal.on.spiceworks.com/portal/tickets

    Hilo High Students, go to C-215 for assistance, or submit an Online Help Desk ticket: https://hilohighportal.on.spiceworks.com/portal/tickets